Shipping policy

Order Processing

All orders are processed within 2–4 business days, excluding weekends and public holidays, after you receive your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Estimated Delivery Times

We currently offer standard shipping. Shipping charges are calculated and displayed at checkout.

Estimated delivery times after dispatch:

  • Finland: 1–3 business days

  • International: 5–10 business days

Processing time is additional to these delivery estimates. Delivery times may be affected by carrier delays or other circumstances outside our control.

Order Tracking

When your order has shipped, you will receive a confirmation email with tracking information where available. Please allow up to 48 hours for tracking information to become active.

Customs & Duties

All orders are shipped Delivered Duty Paid (DDP). This means all applicable customs duties, import taxes, and clearance fees are covered by IMBOYS. You will not be required to pay additional charges when your package arrives.

Returns

We accept return requests for clothing within 30 days of delivery.

Items must be returned clean, in their original condition, and with their original tags attached. You may carefully try on an item as you would in a physical shop, but we cannot accept items that have been worn, washed, damaged, altered, or marked.

To request a return, use the return option in your customer account. If you cannot access your account, contact hello@imboys.com with your order number.

  • Return shipping within Finland is free.

  • Customers outside Finland are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

  • Refunds are issued to the original payment method after we receive and inspect the returned item.

  • Where required by applicable consumer law, the least expensive standard outbound delivery charge will also be refunded.

  • Original express or upgraded shipping costs are not refundable.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible. IMBOYS will cover reasonable return costs and work with you to resolve the issue.

Nothing in this policy limits your applicable statutory consumer rights.